Issue |
Solution |
| My app crashes when I try to... | Reboot your device by pressing and holding the power button located on the top, right-hand edge for a few seconds until the red 'power-button slider' appears on your screen. Then, slide the power-button slider to the 'off' position. Wait a few seconds for the device to completely shut down. Then, press and hold the power button on the top edge until the device begins to power back on. |
I need to obtain the user device identifier (UID) for my iPhone/iPod |
1. Connect the device to your Mac or PC. 2. On the "Summary" tab in iTunes, click the "Serial Number" label. You'll notice "Serial Number" changes to "Identifier". 3. Click on "Edit" in the menu at the top and select "Copy". 4. Now you can paste the device ID into an email. |
| I have an iPod Touch. How do I connect it to the Internet? | Apple provides instructions on how to configure your iPod Touch for use with WIFI. Please visit the following link: http://support.apple.com/kb/HT2031 |
| I have an iPod Touch, but I don't have WIFI at home. Where can I find free local WIFI? | The following website allows you to find local WIFI hotspots: http://www.wififreespot.com/ |
| Sometimes the app tells me I need to be connected to the Internet, but I already am connected. |
The most likely cause is an intermittent or weak WIFI signal. If an app on the device you are using is not able to reach the server within a short amount of time, it will just display a message that tells you that you need to be connected to the Internet.
Rebooting your device (hold down the power and home buttons until the device shuts off, wait a couple of minutes, then boot it up using the power button on top) may help to resolve the problem. Also, rebooting your WIFI router may be required if the problem is with the router. The cause may not have to do with the device (iPod) nor the router, though... if other devices or computers are connected to the same WIFI and happen to be downloading files or streaming video or audio content (Netflix, etc) this can use up major bandwidth and interfere with downloads to your device. |
